Say you want callers to hear the following message when they call your tracking line “Thank you for calling Jennifer’s Day Spa…to book an appointment, press 1…to hear our package specials, press 2 and to hear directions to our spa, press 3.” That’ easy! We’ve got professional voice talent that will record the greeting at no extra charge, plus the entire thing can be set up in about 24 hours or less. How is that for service? I don’t know about you, but if you have ever wanted to buy a product online and have it shipped overnight to you, it cost a little extra for the quick turnaround. Route calls to the right department with a bridge.
Why should you do this?
–You can make your company appear more professional.
–The caller has a better user experience because they can connect with the right department.
–Routing calls will save your staff time and allow them to get to the calls that matter.
–Specific extensions can be shared with your lead management tool.
Think about this—even if every call that comes in rings to the same person, you can still have a greeting with extensions. The advantage of doing this is to alert the person answering the line what the caller is calling about. For example, with “press 1 for sales, press 2 for directions” in your greeting, we alert the caller about the extension entered and when to be ready for that all important sales call. Let us guide you through the process and discuss the options that best fit your needs. We’ve got the experience and creativity to guide you in the right direction.